1.  … I'm late there was an accident on the road coming in this morning.

• a) I sorry
• b) Sorry me
• c) I'm sorry
• d) Excuse

2.  … I shouted at you. I didn't mean to but I was just so tired

• a) Pardon?
• b) Excuse me?
• c) I'm really sorry
• d) That's OK

3.    What's the most appropriate response to this apology "I heard you didn't get the job. Sorry"?

• a) It's not fair!
• b) It's my pleasure.
• c) Thanks but I hope I get some good news soon
• d) Oh it's no trouble.

4.  Which is the most appropriate way to tell someone you didn't hear what they said?

• a) Pardon?
• b) I'm sorry to hear that.
• c) Please forgive me.
• d) Pardon me.

5.  Which of these is an appropriate way of apologising for being late?

• a) That's OK. I'm only 10 minutes late.
• b) It's not my fault the bus broke down.
• c) Don't blame me!
• d) I'm sorry I'm late but the bus broke down.

6.    Waiter: …. sir, we don't have any more chocolate ice-cream left. Customer: …

• a) I awfully sorry / Well, I'll have the strawberry ice-cream then.
• b) I'm so sorry / Excuse you!
• c) I'm sorry / Don't worry. Have you got any strawberry?
• d) That's OK / That's OK, I'll have the strawberry instead