1.  I'm … bother you but it's about this shirt I bought here yesterday.

• a) happy to
• b) sorry to
• c) sorry
• d) pleased

2.  Dear Sir, I am writing … about unfair charges to my bank account.

• a) complaint
• b) complain
• c) to complain
• d) to complaint

3.    Well, it's about this radio. It … three days after I bought it.

• a) stopped work
• b) was stopped
• c) stop working
• d) stopped working

4.  The plate slipped out of my hands and it …

• a) broke down
• b) roke
• c) rashed
• d) ammed

5.   'd like … please.

• a) my money back
• b) back my money
• c) my money refunded back
• d) my money replaced back

6.    It's been a terrible day in the office. First the printer … and then my computer ...

• a) she jammed/he crashed
• b) jammed it/crashed
• c) jammed/was out of order
• d) jammed/crashed